Specialized Contract Administrators

Mark entered into the industry in 1984 as an insurance agent in the family owned agency of Financial Designs, Inc. which was founded by his father, Robert G. Churella, Sr. in 1970. Mark was appointed President and CEO of Financial Designs, Inc. in 1988. Under his leadership the FDI Group was established in 1990 to serve as the controlling entity of the growing number of companies. Today, there are nine affiliates thriving under the FDI Group umbrella which exemplifies his commitment of creative business development to bring the best solutions, the best people and the best service to the marketplace.

Mark oversees the strategic direction, development and implementation of the enterprise investment strategy and provides direction to leadership functions and business organizations to meet the enduring needs of our customers. Mark earned a B.A. degree from the University of Michigan in 1979 and is a licensed Property & Casualty, Life & Health Insurance Producer.

Mark Churella Jr. is Co-President and Chief Operating Officer of The FDI Group.

Prior to his current role, Mark joined CompOne Administrators in 2003, and held the position as executive account manager. In this role, he analyzed client needs, coverage forms, and quotations. He also reviewed audits of policies and worked as a liaison between client and carrier. He then transitioned to a producer role for GBF, specializing in writing business for property & casualty and personal lines, and was named EVP/COO of GBF in 2008 where he held overall executive responsibility for customer relationship management, expanding the company’s long‐term strategic business pipeline, driving growth, and executive oversight of program execution.

Mark is a member of The FDI Group executive board and is intimately involved with the promotion of business continuity and innovation initiatives. His focus is to continue the design of customer service oriented improvement processes, identify business acquisition opportunities, and foster strategic relationships.

Mark earned a B.A. degree from the University of Michigan in 2002. He, his wife, and two young children, reside in the greater South Lyon area.

Ryan started his career in 2010 as an Account Executive for CompOne Administrators. In his current role, he shares in the day-to-day oversight and support of The FDI Group business affiliates and focuses on specific growth enablers, including performance metrics, important strategic partnerships, and leadership initiatives. As a member of the leadership team, Ryan manages a number of organization-wide processes and activities, driving seamless strategies and execution across the enterprise.

Ryan is a member of The FDI Group executive board and has played a leadership role in the expansion of technology engagement and was instrumental in the successful implementation of numerous corporate initiatives to ensure stability and continuity of service to our customers. Ryan earned a B.A. degree from the University of Michigan and is a licensed Property & Casualty Insurance Producer. He, his wife, and three young children, reside in the greater Ann Arbor area.

Bruce began his career with The FDI Group of companies as Vice President of Sales in 2005. He led efforts in sales and business development and was an integral member in the financial planning, pricing, and cost management activities within the claims management companies. In 2006, Bruce was appointed to the position of Executive Vice President and Chief Operating Officer of AbsencePlus, CompOne, ManageAbility and Startech Software. He holds the same title for two additional FDI Group companies, MAI IME and Rizikon, which were both formed in 2015.

Bruce is responsible for ensuring that the appropriate people, processes and tools are in place to enable delivery of services and for building a culture of continuous improvement within the companies. He integrates work across the core operations and quality assurance operations, and coordinates with other functions including Information Technology, and Risk Management, to support business success and provide value to customers.

Prior to joining FDI Group, Bruce entered into the industry in 1988 as an Account Executive for a rehabilitation and vocational provider. He then took a role with a regional TPA as an Account Executive in 1991. During his fourteen years, he held a number of posts finishing his tenure as Vice President of Sales in 2005. His experience included Claims Administration, Managed Care Products, and Independent Adjusting Services in the P&C Insurance markets.

Bruce is a member of the Knights of Columbus and a veteran of the U.S. Armed Services having served as a Military Police Officer. He firmly believes that God, AA (staying sober 31 years), hard work and helping others was the Key to his success, stating “Faith will move mountains but it is a good Idea to bring a shovel while you wait!”

With over thirty years of experience in the insurance industry, Fred Holland has had the opportunity to be involved with the large, alphabet insurance brokers such as Marsh and Fred S. James. Fred specialized in large commercial accounts including Fortune 500 and self-insured companies, and held the role of vice president.

Fred later joined a private insurance agency in Birmingham, Michigan as a minority owner and led sales and marketing efforts. During this period, Fred also introduced the Alternative Funding concept to the agency and wrote accounts into the Rent-a-Captive markets. It was here Fred was able to focus on homogenous groups and self-insured clients in both the private and public sector.

Fred joined the FDI Group as an executive with FDI Risk Managers and continues to specialize in the Alternative Funding programs including but not limited to: Captives, Rent-a-Captives, Self-Insurance, Pooled programs and Fronted programs.

Fred holds a Michigan Agent Insurance License for Property & Casualty, Michigan Insurance Counselor License, and Michigan Surplus Lines Agent License. He is Certified and a member of the Society of Certified Insurance Counselors, the Society of Certified Professional Insurance Agents and a member of the Michigan Licensed Insurance Counselors Association.

Amanda joined the FDI Group of Companies as Chief Financial Officer, bringing a strong foundation in accounting, financial operations, and hands-on leadership. She began her career in public accounting, working closely with privately held companies on tax planning, preparation, and compliance. Amanda later transitioned into a Controller role where she gained hands-on experience building automated accounting systems, strengthening internal controls, and supporting strategic planning efforts. She also expanded her financial planning and analysis skills through work on acquisitions, new ventures, and asset sales.

Amanda earned her Bachelor of Business Administration from the University of Michigan–Dearborn and is a licensed Certified Public Accountant. She is known for her thoughtful approach and ability to bring clarity to complex financial environments. Amanda values collaboration and consistency, and focuses on creating processes that support informed decision-making. Her blend of technical expertise and practical problem-solving makes her a highly effective and dependable financial leader for the FDI Group.

Jitender Sunke is the chief technology officer for the FDI Group. Jitender is responsible for overseeing all aspects of information technology, information security, data and analytics. He also supports the growth of FDI’s business by partnering with the internal teams and business units on IT and analytics related revenue generating programs.

Before joining the FDI Group, Jitender spent more than 15 years at ITC Holdings Inc., as Enterprise Resource Planning Applications Manager. Prior to this position, Sunke worked in a variety of industries including healthcare, utilities, electronics and automotive.

Jitender first joined The FDI Group as a director of applications & infrastructure, overseeing activities such as client services, product development, cyber security and operations support.

Sunke attended Osmania University, in Hyderabad, India, where he completed a Bachelor’s degree in Electronics and Master’s degree in Computer Applications. Sunke is a PMI Certified Project Management Professional.

In 2018, Rob joined the FDI Group and CompOne Administrators, attracted by the Family owned culture, and seeing the need to provide a customer friendly Service Partner for clients frustrated with being lost and forgotten by their TPA partners. Rob’s duties now include CompOne, SCA and AbsencePlus.

His career in insurance began as a College intern with the Accident Fund Insurance Company of America, was hired on as a Claim Adjuster while continuing his education. The Accident Fund began a startup Alternative Risk Division, which included Self Insured and Assigned Risk claim services, and he was on the leadership team, overseeing the Claim Adjusting Teams and Account Management.

After successfully growing the Accident Fund TPA, he then moved to Citizens Insurance, and became head of Operations for Citizens Management (CMI), which at the time was the largest Michigan TPA and Excess Insurance Carrier. He oversaw the expansion into new lines and additional territories for CMI, where their success lead to the Sale to York Risk Services Group, a growing National TPA.

At York Risk Services Group, his role expanded to Vice President of Client Services over National Self Insured and Large Deductible clients. During this time, he consulted with National and Fortune 500 companies on Risk Management solutions to drive down their total cost of risk, and leading multiple Teams of Account Managers from Coast to Coast.

Erica joined the FDI Group of companies in 2021 as the Vice President of People Operations and Enterprise Risk Management and was promoted to Chief People Officer in 2023. Erica’s roots in the risk management and insurance industry run deep with over 25 years of experience. She started her career as a student assistant in the Risk Management & Workers’ Compensation department at Eastern Michigan University where she was promoted to Manager of Risk Management. She later served as the Director of Risk Management at the University of California where she implemented the campus’ enterprise risk management program. Erica also has experience in client services with national third party administrators, specializing in self-insured public entities.

Erica has over 20 years of experience in risk management and insurance functions and holds a Master’s degree of Human Resource Management & Organizational Development from Eastern Michigan University. Erica has held various leadership positions at public universities, including the University of California and Eastern Michigan University, as well as national third party administrators. The depth and breadth of her experience in the insurance services industry combined with her human resource management skills, makes Erica an exceptional Vice President of People Operations for the FDI Group.

Michelle started her career with The FDI Group of companies in 2010, joining the CompOne team as a claims specialist. In 2013, Michelle was appointed to the position of Claims Manager and later promoted to Vice President of Claims in 2016. Michelle’s duties now include CompOne and SCA.

Joining the insurance industry in 1988 as a claim services data-entry clerk for Citizens Insurance, she had the intent to seek out a profession that would provide stability and afford opportunities for growth. She also worked at Gallagher-Basset as a Senior Claims Representative for six years. Throughout her tenure she has continued to learn various aspects of the insurance, sales and customer service industry.

Michelle attended Lansing Community College with studies in psychology and business. She is a licensed adjuster in the State of Michigan.

Dawn began her career with The FDI Group of companies in 2022 as Vice President of Claims at SCA.

Joining the insurance industry in 1988 as a claims assistant with Hewitt, Coleman & Associates, she was promoted to Claims Adjuster and then to Senior Claims Adjuster. She handled workers’ compensation claims for municipal, retail, textile, industrial, trucking, and agricultural clients for 22 years until she joined SCA as the Vice President of Claims in 2010 and assisted in establishing and growing the claims operation.

Dawn earned her Bachelor of Arts degree from North Carolina State University in 1988. She is a licensed adjuster in North Carolina, South Carolina, Georgia, and Delaware and handles and supervises claims in multiple jurisdictions.

Marci leads a strong team of registered nurses and technical bill review analysts who are focused on reviewing medical bills for proper coding practices with an emphasis on the level of service, appropriate treatment, and relatedness to the injuries reported. This comprehensive analysis approach to bill review allows us to consistently achieve and exceed expectations in medical cost containment.

Marci has 23 years of nursing experience and offers a wealth of knowledge to our clients in the Workers’ Compensation and Auto PIP arenas. Prior to joining ManageAbility, Marci was a Nurse Auditor for MedAudit Services for 10 years. She has extensive experience reviewing Auto PIP and Workers’ Compensation claims for aberrant billing practices utilizing CPT and HCPCS coding rules, NCCI edits, ODG and surgical coding guidelines as well as medical policy research. She also specialized in the composition of in-depth record review reports and comprehensive comparison spreadsheets when necessary.

Kelly has over 25 years of experience within the financial aspect of the insurance industry. She has enjoyed the past 18 years specifically in Workers’ Compensation, with 15 years in the TPA division. Kelly joined CompOne Administrators in 2010 as Operations Supervisor, where she enjoys coaching and motivating employees by providing opportunities that enhance strength, while also ensuring the quality control and integrity of each client checking account is of her utmost priority. As a graduate of Davenport University, she holds an Associates of Science Degree in Business Administration.

Her career began in 1993 as a Print Buyer, representing an internationally based insurance/financial planning organization; holding the responsibility of managing a purchasing budget of over 12 million dollars annually. In 2004, she joined the Workers’ Compensation line of insurance, continuing her experience within the financial field of business. Additionally, she also administered the Assigned Risk field of insurance.

A Culture of Accountability and Partnership

Mark Churella, Sr.

Mark Churella, Jr.

Ryan Churella

Bruce Stubbs

Fred Holland

Amanda Snyder

Jitender Sunke

Rob Dewey

Erica Healander

Michelle Hibbard

Dawn Steadman

Marcelle Norgan

Kelly Ridenour, AS

Contact Information

A Culture of Accountability﻿ and Partnership